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For inquiries regarding purchased products please contact customercare@reperecare.com

Terms of Sale

1.  Eligibility

The purchase of products through the Website is strictly limited to parties who can lawfully enter into and form contracts on the Internet in accordance with the laws of the United Arab Emirates.

In order to make purchases on the Website, you must provide your personal details, including your real first and last name, valid mobile telephone number, valid e-mail address, payment details, valid billing address and other requested information as indicated. You represent and warrant that the payment details you provide are valid, complete and correct and confirm that you are the person referred to in the billing information provided.

The Website is only available to persons who meet Repere Care’s terms of eligibility, those who hold a valid credit card by a bank acceptable to Repere Care, and those who have authorized us to process a charge or charges on their credit card in the amount of the total purchase price for the product(s), including any taxes or delivery fee if applicable, which they purchase. Products purchased are for personal or gift use only and shall not be re-sold, used for commercial purposes or for any other commercial benefit. Repere Care reserves the right to restrict multiple quantities of an item being shipped to any one customer or delivery address.

By making an offer to purchase products(s), you expressly authorize Repere Care to perform credit checks and to transmit or obtain your credit card information or credit report information (including any updated information) to or from third parties to authenticate your identity, validate your credit card, obtain an initial credit card authorization and/or authorize individual purchase transactions, as we deem necessary. You agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks and such personal information may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Please refer to our Privacy Policy for information about how we use your data.

2.  Order of The Products

The products available on the Website, including any samples Repere Care may provide to you, are for your personal use only. You may not sell or resell any products you purchase or otherwise received from Repere Care.

The products appearing for sale on the Website are subject to acceptance and availability. If, for any reason following the placement of an order for product(s), we are unable to supply a particular product, we will inform you as soon as possible, cancel your total order.

Please note that you can order up to 5 (five) units of a product.

All orders are subject to acceptance. We reserve the right to refuse or cancel an order for any reason, including inaccuracies, or errors in product or pricing information, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out within the Terms and Conditions or any other problem identified by us.

Repere Care will store a record of your transactions for a minimum of 1 (one) year.

Once your order has been placed, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order; it is a confirmation that we have received it.  If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

Unless cancelled, acceptance of your order will be perfected upon completion of the packing of your order by us. Completion of the contract between you and Repere Care will be perfected when we dispatch the products to you, at which time you will receive a second email confirming that your order has been dispatched. The sale contract is therefore concluded in Ras Al Khaima, United Arab Emirates and the language of the contract is English. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of Repere Care.

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from the Website, whether or not that product has been sold, removing, screening or editing any materials or content on the Website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Every effort is made to make sure all details on the Website are accurate; however we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfill an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the product(s), we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.

By confirming your purchase at the end of the order process, you agree to accept and pay the full amount payable for the product(s) as set out in your order, including any delivery charges applicable to that order.

3.  Prices and Payment Policy

The price of the products shown on the Website and delivery charges are shown in your local currency and are exclusive of any applicable taxes or import duties.

Delivery charges, if applicable, will be added to the price of the Products and will be indicated in your local currency, separately on the order form during the check-out process.

If you are a customer whose credit card is not denominated in United Arab Emirates Dirhams, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

We accept the following forms of payment in AED, USD, CAD, EURO and GBP:
Online: Credit/Debit card: VISA-MASTERCARD
Cash on delivery (“COD”) in the GCC

All credit card payments are subject to validation checks and authorization by the issuer. If the issuer of the credit card refuses to authorize payment, we will not be liable for any delay or non-delivery. We will cancel your order and contact you for an alternative method of payment.

The details on the credit card used to make the payment must match the exact ID information of the cardholder as held by the issuer. Payment will be debited and cleared from your account upon completion of the packing of your order by Repere Care. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit card to use it. The cardholder must retain a copy of transaction records and Merchant policies and rules.

No credit cards’ details will be stored, sold, shared, rented or leased to any third parties except by our online payment gateway service provider. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

We take reasonable care to make the Website secure. Rest assured that your card number will be protected using SSL (Secure Socket Layer). SSL is a security technology that encrypts your card details and provides a secure connection between Internet browsers and websites, allowing you to transmit private data online. We take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.

3.  Delivery

Repere Care delivers in the United Arab Emirates and we estimate that your order is expected to be delivered within 2 to 3 (two to three) days from the day you receive your order confirmation email. For remote areas the delivery time may vary therefore we invite you to contact our Customer Service.

If no one is available to accept delivery of the order, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of your order from the courier company. If you fail to collect your delivery by the second attempt you may be charged an additional delivery fee for any further attempt.

Orders may not be shipped to P.O. boxes, AFO/FPO addresses.

Orders are delivered Saturday through Thursday, excluding Friday and public holidays.

The website, reperecare.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

 

4.  Cancellation. Return and Exchange

At Repere Care, it is our intention to ensure our customers are satisfied with their purchases from us.

Cancellation
We fully understand that sometimes you might change your mind regarding your purchase. If you change your mind before receiving your order, just call our Customer Service at +971 50 244 4993, to cancel your order and we will use all reasonable endeavors to cancel it providing your order has not yet been processed. If your order has already been processed, such cancelation will be treated as a return. Please refer to our Return section below for further information. In all circumstances, you can always contact our Customer Service who will be happy to assist you.

Return
If you receive a wrong product, or a product received by you is damaged or defective, or if you simply wish to return your product for any reason, you may return the product(s) to us by emailing us through our website and we will provide you with the necessary information to proceed with your return.

All products must be returned to us, unused and with all Repere Care tags, if any, still attached and in the same condition as received, in good condition and in their original box and packaging, along with the original invoice, within 14 (fourteen) days of receipt of by you. We will not accept any returns for products if the original packaging has been opened or tampered with.

Returns that are damaged or soiled may not be accepted. Refunds will be done only through the Original Mode of Payment.

Once we have inspected the returned product(s) and approved the return, we will refund the price paid by you for the product(s), with the exception of applicable taxes or import duties, if any, and initial delivery charges.

Products are damaged or defective if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be damaged or defective. Where possible, we will offer to repair defective items.
In case of defective products and after our inspection and approval, we will refund the price paid by you and the delivery fee, if any.

In all cases, we will process the refund of the price paid by you in cash or credit card transfer, the same as your manner of payment.

We offer a flexible return policy to make your online shopping experience as easy and convenient as possible. However, we monitor the number of returns made by customers and may refuse to accept orders at our discretion if products are returned repeatedly.

If you received an item as a gift and wish to return it, please contact our Customer Service who will be happy to assist you in your request. All products must be unused and with all Sephora and tags still attached and in the same condition as received, in their original box and packaging, with the original invoice within 14 (fourteen) days of receipt of by you.

Refunds will be done only through the Original Mode of Payment.

Exchange
You can exchange your product(s) by emailing us through our website contact information, and we will respond with the necessary steps to proceed with your exchange within 14 (fourteen) days of receipt of your order, subject to stock availability. All products must be returned to us, unused and with all Repere Care tags, if any, still attached and in the same condition as received, in good condition and in their original box and packaging, along with the original invoice along with your ID.

Once we have received and inspected the returned product(s), you may exchange your product(s) with any other product(s):

Of the same value; or
Of a lower value, in which case any excess will be refunded to you; or
Of a greater value, in which case you will have to pay the price difference at the time of the exchange.

5.  Product Liability

By buying products through our Website, you acknowledge and agree that Repere Care carries no product liability save as described in the preceding paragraphs in relation to returning and exchanging the products or refunding/crediting the price paid, and that full liability for the products rests with the manufacturer. The terms of the manufacturer’s product liability are found in the product’s package or in the notice that accompanies the products.

All products should be used strictly in accordance with their instructions, precautions and guidelines. You should always check the ingredients for products to avoid potential allergic reactions.